Delivery Policy

Thank you for ordering from Oxworks Trading Pty Ltd (A.C.N 145 873 909). To ensure the safe and efficient delivery of your goods, please review the following important guidelines and terms regarding our delivery process.

Delivery Location and Property Access

Oxworks is responsible for delivering your order to the outside boundary of your delivery address. Our delivery drivers are not authorized to enter your property due to the potential risks involved.

Heavy Goods and Large Delivery Vehicles

Our deliveries often include heavy goods, sometimes weighing several hundred kilograms or more. Oxworks delivery trucks are equipped with large hoist cranes, are difficult to maneuver, and have limited rear visibility. Because of these factors, we aim to minimize any potential risk to your property by avoiding entry beyond the designated delivery boundary.

Risks of Property Access

If an Oxworks delivery truck enters your property, there is an inherent risk of potential damage or injury, including but not limited to:

• Damage to Property: This may include gates, fences (yours and your neighbors'), driveways (due to truck weight or possible oil/hydraulic fluid spills), parked vehicles, structures (house, garage, carports, sheds), gardens, and other features.


• Injury Risks: There is also a risk of serious injury or death to people or animals near the vehicle.

Request for Property Entry

While we do not recommend property access for deliveries, you may choose to request the driver to bring the goods onto your property. If the driver agrees, the following conditions apply:

• Supervision and Safety: You are responsible for supervising all persons and animals on your property and ensuring they stay clear of the truck.


• Indemnity and Waiver: By requesting access, you agree to:
  • Indemnify Oxworks against all claims and costs related to any property damage or personal injury.
  • Waive any rights to claims against Oxworks for property damage, injury, or death.


• Signing of Indemnity and Waiver: The property owner (or an authorized representative aged over 18) must sign an indemnity and waiver agreement, confirming that they accept these terms on behalf of the property owner.

Download the Waiver and Indemnity - Delivery of Goods onto Customer's Property document here.

Thank you for helping us maintain a safe and reliable delivery experience for all our customers. If you have any questions regarding these terms, please reach out to our support team for assistance.